We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we are happy to accept the return of any full-priced item for a refund, subject to the following conditions:

• Items must be sent back via mail within 7 days of receiving your order.
• Items must be returned in their original condition—unworn, unaltered, unwashed—and must include all tags, shoe boxes, and sanitary seals. Please take care when trying on garments, as we cannot accept items that show any signs of marks, hairs, makeup stains, odors, or the scent of perfume. Any items that appear to have been worn, washed, or altered in any way will be refused and sent back to you.

Please note, we do not accept returns or exchanges for the following: hats and caps, clutches, wallets, sunglasses, final sale items, and sample items.

Due to the limited nature of our products, we only offer one-time exchanges. If you would like a different size or an alternative item, we will process the exchange once we have received your returned item and confirmed that it meets all of our return criteria outlined in “GILDAS LEMÉ RETURN DETAILS.” However, please note that all shipping costs are your responsibility.

Return Shipping Options will be available for you to choose from once you complete the online return process. The suggestions below are for guidance only and are not mandatory.

If you choose to use your own shipping method, our return address will be provided after you have processed your online return. We recommend sending your return via a trackable postal service and obtaining proof of shipment at the time of dispatch, as GILDAS LEMÉ will not be able to refund items that are not received.

Goods remain the customer’s responsibility until they are returned to GILDAS LEMÉ. We will not issue refunds for items that are not received or are lost in transit.

Return shipping costs are the customer’s responsibility and are non-refundable.

• Within Vietnam: We offer one free exchange or return for all orders.
• International: We recommend using the standard delivery service at your local post office for returns.

We sincerely apologise for any inconvenience caused by receiving an incorrect or faulty product. Please contact our Customer Care team at wecare@gildasleme.com, including your order number and images of the fault. We will work with you to resolve this issue as quickly as possible.

All items will be inspected upon return and deemed faulty by GILDAS LEMÉ. Items that have been used will not be considered faulty.

Before returning a product, please contact us directly. Once your return is approved, Gildas Lemé will provide you with a return shipping label and detailed instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

• Return notification timeframe: Notify us within 48 hours of receiving your product.
• Return address: 22/6 Street 65, Thao Dien Ward, Thu Duc City, Ho Chi Minh City, Vietnam.
• Return period (for orders shipped within the European Union): Returns must be sent within 14 days of the order date.

For any comments or complaints regarding product quality, please contact our customer care team.

Once we receive and inspect your returned item, we will notify you of the approval status based on our Return Conditions. If approved, your refund will be issued to your original payment method within 10 days.

If 15 days have passed since your refund was approved and you have not yet received it, please contact us at wecare@gildasleme.com.

If you experience any issues with your original payment method, please contact our Customer Care Team at wecare@gildasleme.com before initiating your return to ensure a smooth refund process. GILDAS LEMÉ will not be responsible for any problems that may occur with refunds to the original account once your refund has been processed.

We are happy to accept in-store returns for items purchased online. However, to ensure a smooth refund process at our stores, please complete your return request online before bringing the products in. This process helps simplify refund handling and reduces waiting times when you visit our stores.

To get started, please contact our Customer Care team through the channels listed here to submit your return request, then bring the products to any of our stores. Kindly read and follow our Returns Policy carefully to avoid any issues or delays. Thank you for your cooperation!