Ordering from GILDAS LEMÉ is easy! Select your size and quantity, click ‘Add to Cart’, then check your cart via the ‘My Cart’icon. You can continue shopping or proceed to checkout when ready.

Once your items are in the cart, click ‘Checkout’, then sign in, create an account, or pay with PayPal. Choose your shipping method, enter any discount codes if you have them, and complete payment. A confirmation email with your order details will be sent to you.

Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at wecare@gildasleme.com

If you keep getting an error during checkout, it’s usually due to a credit card issue or a problem with your billing or shipping address. Try reformatting your name and address. If the error persists, email:  wecare@gildasleme.com with a screenshot and details of your browser or device so our team can help quickly.

You can only change your order within 1 hour of placing it and if it hasn’t been processed. Orders are processed quickly, so changes or cancellations may not always be possible. Contact our Customer Care team within 1 hour at wecare@gildasleme.com with your request details to minimize any 

You can update your billing address by logging into your account and selecting the ‘My Account’ tab in the top right corner. Go to the ‘Details’ tab to manually update your billing address as needed.

Please note that changing your billing address does NOT update your shipping address. All shipping address changes must be made within 1 hour of placing your order by emailing our Customer Care team at wecare@gildasleme.com. Shipping address changes can only be made if your order has not been shipped.

We have a size guide for your reference, but if you have specific questions about an item not listed in the “Details”section, please contact our Customer Care team at wecare@gildasleme.com. We’ll be happy to provide extra information to make your purchase easier.

You might see a temporary authorization on your card. This is a normal bank process to check your funds and account. It will clear, and you’ll only be charged once for your order. It can take up to 48 hours to clear. You can contact your bank if you want to speed it up, but we cannot remove it.

If you get two confirmation emails with different order numbers, a duplicate order was placed. Please email wecare@gildasleme.com right away so we can cancel and refund the extra order.

All orders cancelled before shipping will be fully refunded to your credit card. Unfortunately, we cannot cancel orders that have already been shipped. You are welcome to return items for a refund or exchange according to our Returns Policy.

Creating an account with Gildas Lemé allows you to purchase items, manage your shopping cart, create your wish list, and receive our emails! Gildas Lemé emails notify you of our latest arrivals, upcoming sales and promotions, and other exclusive offers. To make sure you don’t miss any new arrivals or special discounts, create your account HERE.

Unfortunately, AfterPay is not available as a payment method.

Simply sign into your account and select "View My Order Status". By doing this, you can check the status of your order and see when your package has been shipped.

You will receive a confirmation email with your tracking information once your order has been shipped. If you haven’t received it, please check your Junk/Spam folder.

Please note that tracking information is emailed at 2 PM on the day orders are shipped.

• For domestic orders, allow 1–2 business days from the shipping date for your parcel to arrive.
• For international orders, please refer to our shipping page [here].

Tracking updates are only available for certain countries. Please allow some time for your parcel to be processed through your national customs department before tracking updates appear on your national postal service website. If tracking is not available online in your destination country, please contact your local post office for further details.

Please also note that shipment delays due to global conflicts are unpredictable and unfortunately out of our control, but we will do our very best to assist you.

Our products can sell out quickly and may not always be restocked. You can sign up for email notifications for a specific item by selecting ‘Register here’ on the product you’re interested in and entering your email address.

There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only. Please refer to our Returns Policy at our Customer Care page for further details.

Yes, you absolutely can! Gildas Lemé now has two physical stores for you to shop at: view our full list of stores here.

For the rest of the world, we are online only. We’ve made shopping from home easy, and we deliver right to your doorwith just a click of a button.

You certainly can! All full-priced items eligible for a return under our Returns Policy can be returned to any of our stores. You can also exchange full-priced items for a different size if the style and size are available in-store at the time.

The Gildas Lemé label is designed in Australia by our in-house design team, from exclusive prints to unique details. We work closely with our factories to ensure we bring you the highest quality products at the best prices we can offer.